GENERAL SHIPPING & DELIVERY TERMS

  • All parcels are delivered by courier service. Store pick up is not available. 
  • All transit time are subject to courier transport conditions and volume of parcels traffic.
  • If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
  • We are not responsible for wrong or undeliverable addresses.
  • In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.

When will I receive my order?

After your order is verified and payment has been cleared, we will ship out your order within one day time frame. (exclude Weekend & Public Holidays)

Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.

Estimated Time of Arrival:

  • Semenanjung Area: 1-3 days (exclude weekend)
  • Sabah, Sarawak, Labuan: 5-7 days (exclude weekend)

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. MYBALLOONSHOP shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.

What are the shipping/delivery rates?

Standard Delivery charges :-

  • RM7.99 - Semenanjung Area
  • RM15.99 Sabah, Sarawak & Labuan area

  

 Our operation cut off time is 1pm on weekdays (Sunday to Thursday). Any order made after 3pm will be bring forward to the next working days. 

** Our delivery times is counted based on Working Days.

 

Do you deliver during weekends and holidays?

Depends to the courier company. 

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.